RETURNS     EXCHANGES

 

 

 

 

RETURN POLICY

We do not accept returns on sale merchandise. All items sold on sale are final, no returns please. 
We try to make returns as easy as possible for our customers and are always willing to accommodate your needs. 
For in-store and online purchases, returned items must be returned in original condition
(i.e. unworn, unwashed, unaltered, with original tags attached, without make-up and deodorant stains, and smoke/odor-free) to be accepted.
 

Online Purchased Returns

The item(s) must be received by Brother’s within 14 days of the original delivery date.

You may fill out the return information on the Return & Exchange Form OR you may call us at Brother’s

to verify an return at (337) 984-7749 OR you may email us at shop@brothersontheblvd.com.

Customers are responsible for the shipping and handling costs of returned items, unless there is a problem with the order and

Brother's agrees to pay for return shipping prior to the return being shipped out.

We suggest mailing all returns in the original shipping packaging.

Please mail all returns with "Attention Online Dept" to: 101 Arnould Blvd. Lafayette, LA 70506

You can also return your online purchases to our storefront On The Boulevard at 101 Arnould Blvd. Lafayette, LA.

Simply bring the items in and we’ll gladly process the request. Don’t forget your invoice!

If any items from the online store are received by Brother’s past the 14-day limit, the items will either be

accepted for a store credit back to the customer or they will be shipped

back to you and the shipping fees will be charged to your original payment method.

In-Store Purchased Returns

The item(s) must be returned to Brother’s within 7 days of the original purchase date.
After 7 days, you may come in and we will see what we can do to accommodate you.

EXCHANGE POLICY

We do not accept exchanges on sale merchandise. All items sold on sale are final, no exchanges please.
We try to make exchanges as easy as possible for our customers and are always willing to accommodate your needs.

Online Purchased Exchanges

You must contact us to verify we have the item you would like. Please email 
shop@brothersontheblvd.com or call (337) 984-7749.
The original ordered item(s) must be received by Brother’s within 14 days of the original delivery date.
You may fill out the exchange information on the Return and Exchange Form and prepare the original
package for shipping. Customers are responsible for the shipping and handling costs of items to exchange,
unless there is a problem with the order and Brother's agrees to pay for shipping.
The customer will be charged for the new item; however, the price of the original item will be credited as soon
as Brother’s receives it. Customers are responsible for shipping and handling costs of items to exchange.
We suggest mailing all exchanges in the original shipping packaging.
Please mail all items to be exchanges with "Attention Online Dept" to: 101 Arnould Blvd. Lafayette, LA 70506
You can also exchange your online purchases to our storefront On The Boulevard at 101 Arnould Blvd. Lafayette, LA.
Simply bring the items in and we’ll gladly process the request. Don’t forget your invoice!

If any items from the online store are received by Brother’s past the 14-day limit, the items may be shipped
back to you and the shipping fees may be charged to your original payment method.
 

In-Store Purchased Exchanges

Please come in and we would be happy to see what we can do to accommodate you.